Facility and Student Guide

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Accommodations
Meals
Conduct
Dress
Computers
Communications
Laundry
Library
Recreation Facilities
Emergencies
Security
Public Transportation
Religious Services
Banking
Medical/Health
Taxi Services

Welcome to the Canadian Police College (CPC),
1 Sandridge Rd,
Ottawa, Ontario
K1G 3J2
(613)993-9501

The CPC is dedicated to providing police officers, law enforcement personnel, and other guests with an environment conducive to study and professional development.

Please note that smoking is prohibited anywhere inside CPC buildings and within 7 metres of entrances.

We hope that your stay will be a pleasant one.

Accommodations

Arrival: Please register at Reception in Building A. This desk is manned 24/7. The Commissionaire on duty will provide a client ID badge and meal card which is to be worn at all times while on campus, keys to your bedroom in either Building A or D, and a magnetic security access card. If you have a car, please request a parking pass from the Commissionaire and park in lot 54 to the west of A block (no cost).

Check In: You may check in any time after 16:00 on the day before your course/program commencement.

Check Out: Please vacate your room by 10:00 a.m. the day following the completion of your course/program. The CPC Registrar must approve any extension requests.

If you have special needs or disabilities please advise the CPC Registrar in advance.

Bedrooms are single occupancy and assigned for the duration of your course. CPC maintenance staff keep the residence clean, but you are responsible for the general tidiness of your room and bathroom facilities. To ensure the proper functioning of the air conditioning unit in your room please do not place articles such as luggage in front of the air intake.

If you are sharing a bathroom please keep adjoining doors locked for your own security. Bed linen, soap, and towels are provided, and every room is equipped with a phone, clock radio, high speed internet and television with remote control.

Bed linen and towels are changed on Mondays, Wednesdays and Fridays. If you need extra towels, soap, blankets etc. please advise the Commissionaire in A-Block. In order to conserve energy (heating/air conditioning) please ensure the window is closed each time you leave your room.

Visitors: While visitors do not have access to the residence areas, they are welcome to enter either the cafeteria or the Lounge, both located in A-Block. Please sign your guests “In” and “Out” with the Commissionaire at Reception.

All buildings are accessible to people with physical disabilities.

If you notice any damage or malfunction with anything in your room (e.g. overflowing bath or toilet) immediately advise the Commissionaire at Reception.

Meals

The cafeteria is located on the main floor of A-Block. Your identification badge must be worn to show meal-plan entitlements. Proper attire is also required at all times in the cafeteria. (Please also refer to the section entitled “Dress”)

The full meal plan includes breakfast, lunch, dinner and 2 coffee breaks. If the meal plan has not been pre-arranged then you are required to pay the cashier for all meals taken at the cafeteria.

Special dietary meals are available upon advance written request to the Registrar.

Meal hours are: (may vary in July, August, late December and on Statutory Holidays):

Monday to Thursday:
Breakfast: 06:30 to 08:30
Lunch: 11:30 to 13:00
Dinner: 16:45 to 19:00

Friday:
Breakfast: 06:30 to 08:30
Lunch: 11:30 to 13:00
Dinner: 16:45 to 18:00

Weekend:
Breakfast: 09:00 to 13:00
Lunch: 11:00 to 13:00
Dinner: 16:45 to 18:00

The cafeteria is open from 06:30 to 18:00 for breaks and cash sales. (09:00 on weekends).

Conduct

The CPC is committed to providing an environment free of harassment and discrimination. Staff, students and other guests are expected to behave accordingly.

Quiet hours: 23:00hrs - 06:00hrs daily.

Consumption of alcohol anywhere on campus is not permitted except in the CPC Lounge, during scheduled hours. (Please refer to the section entitled Lounges for scheduled hours of operation). If called, the RCMP patrol act on behalf of the CPC and has authority to enforce this policy. CPC Management is advised of all violations.

Breach of Conduct: Any serious breach of conduct or wilful damage to the premises is reported to the appropriate Chief of Police/Commanding Officer/Senior Administrator. A breach of conduct may result in student dismissal. For CPC students, in such instances, the full tuition, accommodation and meal costs will be charged to and paid by the organization. Refusal to adhere to any CPC rules and policies may result in the imposition of sanctions described in the CPC Student Conduct Policy.

Dress

Appropriate dress is “business casual”, uniforms or business suits. Men may wear dress pants with sweaters or open-necked shirts with collars, and appropriate business shoes. Women may wear dress
pants, skirts, dresses or culottes with blouses, sweaters or open-necked shirts with collars. Product markings must be discreet.

Jeans, T-shirts, shorts, running shoes, are not considered appropriate dress except during scenario training. Attire may be more casual in the evenings and on weekends.

Since strong scents may cause allergic reactions, scented products are discouraged.

Computers

Four High Speed Internet computers are located in A-Block, on the first floor in the Atrium area. Six more computers are located in the library at C305. These computers are currently equipped with the following software: Windows XP, MS Office 2003 Suite (Powerpoint, MSWord, Excel, MS Access), and Corel Office 2002 Suite (WordPerfect, Quattro Pro, and Presentations). The computers are all connected to a laser printer.

High Speed Internet access via network cable is available in all CPC bedrooms. All lines are active and dedicated for Internet access.

NOTE: Dial up modems are not supported at the CPC.

Clients wishing to use a laptop to access the Internet at the CPC should test their equipment before travel and also ensure they bring the required network cables (CAT5 patch cord). The laptop must be fitted with a network card, installed internet software browser, and unrestricted internet permission, without proxy.

You are reminded this is a Government of Canada-provided service, and are expected to follow your home department’s policy for responsible Internet use. In particular please don’t upload or download large files, because it reduces the bandwidth available for your colleagues.

The procedure for connecting to the Internet in a CPC bedroom is as follows:

• attach one end CAT 5 patch cord to your laptop computer. (NOTE: if you have forgotten to bring a patch cord, Reception may be able to provide a cord on loan)
• attach the other end of the patch cord to the computer network wall outlet, provided in every bedroom.
• turn on the computer.
• once the operating system is running, open the internet browser.

(NOTE: some operating system configurations may be incompatible with the CPC Internet service configuration. If you cannot establish an internet connection, please contact the CPC IT section (993-6666, normal office hours only). You may use the shared computers in the atrium while waiting for assistance, or at any other time 24 hours per day/7 days per week.

For RCMP employees only, four ROSS/INTRANET computers are currently located in the library (C305). These computers are currently equipped with the following software: Windows 2000, MS Office 2003 suite and Corel 2002 suite. If you wish to access your RCMP Groupwise on these computers, you must set up a GW password through your home Division. Laptops with RCMP Contivity and Entrust are no longer supported at CPC due to dial-up limitations.

Communications

The telephones available in each bedroom include unlimited, no charge local telephone calls. Long distance calls may be placed using either a credit card or a prepaid calling card. Instructions on how to use the telephones are on the front of each telephone set.

Voice mail is available at no charge. Instructions on how to set up this feature are also on the front of each telephone set. Candidates who use this feature are responsible to clear their own messages prior to “Check Out”.

In addition, pay phones are available in the common areas of “A”, “C” and “D” blocks. Students and guests are not permitted to use CPC office phones.

Incoming callers may contact bedrooms by dialing the auto attendant at (613) 993-9500 and entering 1 for A-Block + the room number, or 2 for D-Block + the room number. Incoming calls may also be directed through the Main Desk at (613) 993-9500 by entering “0".

A fax machine is available in C-Block for both incoming and outgoing communications:(613) 990-9738.

All inquiries or problems with computers or telephones should be forwarded via email to support@cpc.gc.ca or by calling (613) 993-6666. Telephone issues can be addressed by calling 613-998-0872.

Mail

Please note that the best way to ensure that mail arrives on time is to send it via courier. Sending postage by regular mail will result in a delay due to the screening process required as it is routed through Headquarters.

Your postal address while on course is:
(Your Name)
Attn.: (Course Name)
Canadian Police College
1 Sandridge Road
P.O. Box 8900
Ottawa, Ontario
K1G 3J2

Laundry

Coin-operated washing machines and dryers, irons and ironing boards are situated on the 1st, 3rd, 5th and 7th floors of A-Block and the 2nd and 3rd floor of D-Block.

Recreation Facilities

Fitness facilities, including a gymnasium and weight room are available for student and guest use.

The CPC is surrounded by approximately 80 acres of parkland with footpaths for walking, jogging and cycling. City maps as well as a few Mountain bikes with helmets are available from the Commissionaire at Reception.

Bicycles are not permitted in bedrooms but may be parked at bike racks located at the Westside of “A” Block, and Northside of “D” Block.

Lounge

A licensed lounge is located in A-Block.

Hours of operation are from 17:00 to 01:00 hours Sunday through Friday, closed on Saturday. Hours may vary during July, August, late December and on holidays.

The CPC Lounge is the only area where alcohol consumption is permitted and only during scheduled hours. Refusal to adhere to CPC rules and policies may result in the imposition of sanctions described in the CPC Student Conduct Policy.

Other common areas are available across from the elevators on each floor of A-Block and each floor of D-Block.

Your cooperation in keeping all lounges tidy is appreciated.

Conveniences: A change machine, ATM (cash only), vending machines and an ice machine are located in the basement of A-Block. There is also an ice machine in the basement of D-Block, near the gymnasium.

The CPC Library - Canada's Police Library

During your stay at the Canadian Police College, please feel free to:

• use our facility at any time - we are open 24 hours each day throughout the year to Canadian police and law enforcement personnel and CPC students,
• ask for help from our experienced, qualified staff during our core hours: 08:00 to 16:30 ET, Monday to Friday, and until 21:00 on Thursday evenings September to June,
• borrow books from one of the most comprehensive collections of open source police literature you will find anywhere (ask us - we will show you how),
• photocopy articles from our extensive collection of police- and management-related magazines (free of charge!),
• borrow audiovisual materials (e.g.: CD-ROMs, DVDs, videotapes, etc.) - assisted by one of our staff members,
• ask us to perform a customized search for you on your topic using our vast collection of licensed, specialized electronic databases,
• request that we obtain for you the case law, newspaper and magazine articles, books, and reports you need but we don’t hold in our own collection, and
• ask to be referred to a subject specialist if we cannot provide you with the answer to your question or the material you require.

After your stay at the Canadian Police College, please don’t hesitate to:

• request our help with your operational, professional development, administrative, and research needs - we assist all Canadian police and law enforcement personnel,
• contact us by
  • telephone (613-993-3225)
  • E-mail (library-biblio@rcmp-grc.gc.ca, or LIBRARY/BIBLIO on GroupWise), or
  • fax (613-993-2220)
  • if you have a question (make us your first stop in your research, not your last!),
• search our catalogue on the Internet or, for RCMP employees, on the Infoweb (click on Library under Training and Learning on the home page) to select and request material from us (ask us - we will show you how), and
• visit us and use our facility at any time if you are a Canadian police or law enforcement officer. (Non-police personnel by prior appointment. Please contact us before you visit)

Emergencies

In case of emergency call 911 from your bedroom.

The Commissionaire at Reception will immediately be aware of your call and be able to provide direction to arriving emergency vehicles.

General Health

If you are in need of medical or dental treatment during your stay, you may seek these services from the Medical/Health List (Please refer to the section entitled Medical/Health at the back of this booklet). Medical facilities require a provincial Health Insurance card or some form of payment. It is your responsibility to pay for a taxi to the nearest hospital or clinic.

Loss of time on course due to illness may preclude the awarding of a course certificate. If this happens, all efforts will be made to reschedule the student on a later course.

Fire and Emergency Procedure

Evacuation procedures are posted on the door of each bedroom.

If you have a physical or medical disability which may hinder your evacuation from the building please advise the commissionaire and your course coordinator immediately upon your arrival. Arrangements will be made to assist you should the need arise.

The fire alarm system is tested on the first Tuesday of every month at approximately 09:30. The alarm will ring for less than 1 minute and there is no need to evacuate the premises.

Security

Please wear your identification badge for security purposes. The CPC is not responsible for personal property which is lost, stolen or damaged. Please keep your bedroom door and adjoining bathroom door (if applicable) locked at all times.

A security deposit box can be made available for your use. Please see the Commissionaire in A-block should you require one.

Firearms

Carrying firearms is not permitted in the classrooms.

Musical Ride Boutique

Souvenirs and gym wear may be purchased from the Musical Ride Boutique located in Building K at the East side of the campus. Other shopping is located within reasonable distance of the campus.

Public Transportation

OC Transpo bus stops are located at the CPC entrances: the No. 7 bus on the south side of Sandridge Road will take you to the St. Laurent Shopping Center, while the No. 7 bus on the north (campus) side of Sandridge Road will take you downtown, to the city centre.

Exact fare, pre-purchased tickets or a bus pass are necessary to pay for bus service. For more details concerning routes and schedules check the OC Transpo web site (http://www.octranspo.com) or call 613-741-4390. You may also obtain bus schedules, tourist information and area maps from A-Block reception.

Religious Services

For a list of Ottawa area churches, synagogues and mosques see the listings in the Yellow Pages of your phone book.

Bank Information

For Banking Institutions not listed below please refer to the Yellow Pages of the telephone directory in your room.

Bank of Montreal (BMO)
945 Smyth Road (at St. Laurent)
613-564-6045
www.bmo.ca

Canadian Imperial Bank of Commerce (CIBC)
St. Laurent Shopping Center
1200 St. Laurent Boulevard
613-744-0841
www.cibc.com

Bank of Nova Scotia
65 Main Street
613-564-5355
www.scotiabank.ca

Toronto Dominion Bank
St. Laurent Shopping Center
1200 St. Laurent Boulevard
613-745-1588
www.tdcanadatrust.com

Medical/Health

Telehealth Ontario
Talk to a Registered nurse, confidential, toll free
1-866-797-0000

Area Hospitals

Ottawa Hospital - Civic Campus
1053 Carling Avenue
Emergency # - 613-761-4621

Ottawa Hospital - General Campus
501 Smyth Road
Emergency # - 613-737-8000

Montfort Hospital
713 Montreal Road
Emergency # - 613-748-4908

Area Walk-in Clinics

ActiveCare Medical Group
CareMedics - Vanier
103 - 311 McArthur Road
Open 7 days a week, Monday-Friday 9am-9pm, Saturday & Sunday 10am-4pm
613-749-1678

Family Medical Centres
Hillside Family Medical & Pediatric Centre
585 Montreal Road
Open Monday -Friday 9am-6pm, Saturday 10am-4pm
613-744-1339

Rideau - Friel Medical Clinic
421 Rideau Street
Open Monday-Friday 9am-8pm, Saturday 10am-4pm, Sunday 12pm-4pm
613-789-7707

Dental Emergencies

One number for Dentist on-call - 613-523-4185
Dialing the phone number provides the caller with the name, address and phone number of the Dentist On-Call for that particular day.
Available 7 days a week 9am -9pm.

Opticians

Lens Crafters
St-Laurent Shopping Centre
613-747-6188

Laurier Optical
Orleans Shopping Centre
613-841-9999

Vezina Optical
1980 Ogilvie Road
613-747-0810

Area Pharmacies

PharmaPlus Drugmart
594 Montreal Road
Open Monday-Friday 8:30am-9pm, Saturdays 8:30am-6pm, Sundays 10am-5pm
613-749-4954

Shoppers Drugmart
585 Montreal Road
Open daily 9am-Midnight
613-740-0616

Village DrugMart
425 St-Laurent Boulevard
Open Monday-Friday 9am-7pm, Saturday 9am-6pm
613-746-4659

Taxi Services

Blue Line Taxi
24 hour service
613-238-1111

Capital Taxi
24 hour service
613-744-3333

Crystal Taxi
24 hour service
613-842-4111